Contact the ITS Help Desk or your assigned computer support for additional help. Make sure that you have the most current client for your platform and that you have applied all the available updates. Your Skype for Business client determines the feature set you have available. In addition, make sure that you have a current operating system (OS) installed and that you are up to date with all patches, updates and service packs. Hardware platform, processor, memory and video processing capacity all impact performance. If possible, ensure your device is a recent model and up to date. These factors can be summarized in the following categories: Your Device Many of these factors contribute to or take away from optimum Skype for Business audio and video performance and ultimately the quality of your Skype for Business experience. This article addresses some of the factors that impact Skype for Business performance. Obtaining Peak Skype for Business Performance